How can I pause my subscription if I cannot enjoy my plan?

If you cannot access the Andjoy centres for a certain period of time (due to an injury, vacations, etc.), the we propose pausing your subscription as a solution.

This means making a minimum monthly payment to maintain your account: Fit €5, Dynamic €10 and Active €15. Remember that when the subscription is paused you can access one of our centres once in these 30 days.

Once you are able to access our centres fully again, remove the pause to recover the previous subscription.

To pause your subscription the process is as follows:

From the web:

1. Access your profile
2. Login with your user account
3. Go to "My Account"
4. Click on "Plan Details"
5. Swipe down and you will see the "Pause" option

From the app:

1. Access your profile
2. Select the "Plan details" option
3. Click on the three points in the upper right corner
4. Click on "Pause."

Remember : you can pause any time you want, but it will not be effective until the next renewal. You must take into account that this is not a mechanism designed to allow you to accumulate days of use.